Shipping & Returns

When will my order ship?

Because we stock all of our items, all orders are usually processed and shipped out of Miami, Florida within 1-2 business days. Our business hours are Monday - Friday 8am - 4pm (EST) and do not ship on weekends and holidays. Orders placed on a holiday or other non-business day will be processed the next business day and shipped 1-2 business days later.

When will my credit card be charged?

Payment will be processed at the time you place your order. If for any reason, we are unable to fulfill your order, we will notify you via email immediately and process a refund to your original form of payment for the full amount you were charged.

 What shipping options do you offer?

We offer the following shipping options during checkout and will use the most cost-effective carrier:

 Domestic Shipping Options and Estimated Delivery Dates

Shipping Option

Order Processing

Delivery Time from Shipping Date

Approximate delivery date if Order Placed on Sat Aug 1.

Standard

1-2 Business Days

3-5 Business Days

Fri Aug 7 - Mon Aug 10

Priority

1-2 Business Days

2 – 3 Business Days

Thu Aug 6 – Sat Aug 8

Express

Same Day*

 

Wed Aug 5 - Thu Aug 6 (Guaranteed)

* The delivery times for standard delivery are approximate.

** Note that the shipping times listed above do not take into account national holidays. Because we cannot make shipments when the United States Postal Service is closed, please adjust the above times accordingly when the post office is shut down.

*** Delivery dates apply to orders shipping within the 48 contiguous United States only. Orders shipping to Alaska, U.S. territories, or international destinations may take up to an additional 5 business days.

 *For EXPRESS Service, the order must be placed by 12:00PM EST for same day shipping.

 Do you offer International Shipping?

We are happy to offer shipping in addition to the United States. Prices and delivery time will vary depending on weight and locations.  Please email us at SupportAngels@TowdahGifts.com. 

How can I get free shipping on my order?

Shipping discount offers are valid only for standard shipping to locations within the contiguous U.S. and require a minimum purchase amount of US$35. The minimum purchase amount is calculated on a single order after any discounts are applied and before taxes and shipping charges. Standard international rates for shipping apply.

 What is your Return Policy?

At Towdah Gifts, we know buying online can be difficult and want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase or need to exchange a size, you can return the products to us for a full refund.

FREE EXCHANGES

Use our automated system to create a paid mailing label for your exchange at no cost to you within 30 days of the shipping date of your order by clicking here: TOWDAH GIFTS EXCHANGES

Print out the mailing label and just drop off the package at any post box or post office. [Incude a note letting us know what item you’d like instead.][Once your package is received, you will receive a store credit via email to place a new order.]

EASY HASSLE-FREE RETURNS

Use our automated system to create a paid return label within 30 days of the shipping date of your order by clicking here: TOWDAH GIFTS RETURNS

Your refund will be debited $4.25 for using this service. Print out the mailing label and just drop off the package at any post office or post box. We must receive the return within 14 days from the day the return authorization was issued in order to issue a refund.

Once a return package is received, you will receive a refund within 3-5 business days in an amount equivalent to your payment less any shipping charges you may have paid. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We reserve the right to reject any returns and exchanges that do not meet these conditions.